Products purchased from VORQUENTHAL are eligible for return within 30 days of receipt. Items must be unused, in original packaging, and in resalable condition.

Certain items are non-returnable: perishable goods, custom-made products, and items marked as non-returnable at the time of purchase.

To initiate a return, contact our customer service at [email protected] with your order number and reason for return. Approved returns will be provided with a return shipping label.

Refunds are processed within 10 business days upon receipt and inspection of the returned items. Refunds will be issued to the original payment method used at the time of purchase.

Exchanges are subject to product availability. If you wish to exchange an item, please follow the return process and then place a new order for the desired item.

For additional assistance, please contact our support team at [email protected] or call us at 1-800-555-0199.